FAQ's

The OBO November Sale is a once-a-year event, and stock is very limited - so it's strictly first in, first served!

To help you make the most of the sale, we've answered some frequently asked questions below so you can hit the ground running.

1. Does adding an item to my cart reserve it?
NO, adding an item to your cart DOES NOT reserve it. Your item is only secured once you’ve paid and completed checkout.

2. Are customs and duties included in the price?

USA ONLY - YES!   All relevant tariffs and duties are included in OBO's prices.

All other countries - NO!
Customs duties, sales taxes, and other regulatory charges are payable by the recipient upon delivery. Below are the most up-to-date figures we could find - we suggest you check these with your local customs office.

UK - For orders over £135, you should expect to be charged VAT and import duties by your local postal service before delivery.

EU - For orders under €150, a customs duty of €3 per item type may apply.
For orders over €150, you should expect to pay VAT and import duties before delivery.

All other countries - Please contact your local customs office for information on rates, exemptions, exclusions and other import requirements, as we don't have this information available.

3. If I place multiple orders, will they be shipped together?
YES! We'll do our best to combine multiple orders into one shipment. If your combined order qualifies for reduced or free shipping, we'll refund any excess shipping charges you've paid.

4. What if my order is for a gift or birthday present?
If your order is a gift and you'd prefer it not to arrive in clear packaging, just let us know in the special instructions section when reviewing your cart.

5. How long does it take for my order to be dispatched?
Please allow 1–2 weeks for dispatch. Good things take time!