Terms of service
Welcome to the OBO November Sale!
This website is operated by Tomorrow Today NZ Ltd (trading as OBO). Throughout these Terms of Service, "we", "us" and "our" refer to OBO.
By placing an order through our November Sale website, you agree to these Terms of Service and the relevant policies linked below.
We've kept things as straightforward as possible, so you know what to expect when shopping with us.
1. About the November Sale
The OBO November Sale is our once-a-year opportunity to purchase cosmetic seconds at reduced prices.
Cosmetic seconds are products with imperfections in their appearance that don't meet our usual cosmetic standards. These may include crooked or backwards logos, creases in the foam surface, slight shrivelling at the foam edges or colour inconsistencies.
There's nothing functionally wrong with these products, and none of the gear is second-hand.
Because every cosmetic second is different, we're unable to provide individual photographs of the imperfections on each product. Images showing cosmetic imperfections are examples only, and the appearance of the product you receive may vary.
You can find more information and examples on our Cosmetic Seconds page.
2. Product Availability and Orders
All November Sale products are available in limited quantities, and it's strictly first in, first served.
Adding an item to your cart does not reserve it. Your order is secured once you've completed checkout and payment has been received, subject to the provisions below.
We make every effort to ensure our stock levels and product information are accurate. Occasionally, stock discrepancies may occur, particularly during periods of high demand.
If we're unable to immediately fulfil an item, we may hold the affected order while we investigate availability. Stock can sometimes become available again when other orders are cancelled.
Once we confirm that an item cannot be supplied, we'll automatically refund the amount paid for that item and contact you.
To keep the sale fair and give customers a reasonable opportunity to purchase, we reserve the right to limit order quantities or cancel orders where we reasonably believe purchasing volumes are excessive. Any payment received for cancelled items will be refunded.
Right to Refuse or Cancel Orders
OBO reserves the right, where permitted by law, to refuse, limit or cancel orders at its discretion.
We also reserve the right to restrict or decline orders for delivery to countries, regions or addresses where suitable shipping services are unavailable, unreliable or cannot be arranged at a commercially reasonable cost.
If we're unable to fulfil an order due to shipping restrictions or costs, we may contact the customer to discuss alternative shipping arrangements. If no suitable arrangement can be made, we may cancel the order.
Where an order is cancelled, we will notify the customer and promptly refund all amounts paid for items not supplied, including any applicable shipping charges.
If you place multiple orders, we'll do our best to combine them into one shipment. However, we can't guarantee this, particularly if an earlier order has already been processed or dispatched.
Where we're able to combine orders and the combined order qualifies for reduced or free shipping, we'll refund any excess shipping charges you've paid, taking into account any refunds already issued.
3. Pricing, Customs and Duties
All prices are those displayed on the November Sale website at the time of checkout, subject to the correction of genuine pricing errors.
For customers in the USA, all relevant tariffs are included in OBO's product prices.
For customers in other countries, additional customs duties, sales taxes, VAT or other import-related charges may apply. These charges are the responsibility of the recipient unless otherwise stated at checkout.
Import requirements and charges vary between countries, so we recommend checking with your local customs office before ordering.
For further information, please see our FAQs.
4. Dispatch and Delivery
Please allow 1-2 weeks for your November Sale order to be dispatched. Good things take time!
Delivery times will vary depending on your location and the shipping service used.
Please ensure that your delivery address and contact information are correct when placing your order.
5. Returns and Refunds
All OBO products purchased through the November Sale come with a 30-day money-back guarantee.
If you're not happy with your purchase, please notify us at sale@obo.co.nz within 30 days of receiving your order.
To qualify for a refund under this guarantee, the product must be unused, in its original condition and in its original packaging. We'll provide return instructions when you contact us.
The refund covers the purchase price of the returned product. Original delivery charges and return shipping costs are not refunded for returns made under this voluntary money-back guarantee.
Due to the nature of the November Sale, we cannot offer exchanges for different sizes or product types.
Once your return has been received and inspected, we'll process any approved refund to your original payment method.
Returns relating to faulty products or warranty claims are handled separately. Where a fault is confirmed, shipping costs will be addressed in accordance with our warranty and applicable consumer protection laws.
Please read our full Returns & Refunds Policy for return instructions and conditions.
6. Product Warranty
All products purchased through the November Sale come with OBO's 12-month warranty, beginning on the date of purchase.
The warranty covers major defects in materials, workmanship and product design, subject to OBO's warranty terms and conditions.
Normal wear and tear, damage caused by misuse and product straps are excluded from OBO's voluntary 12-month warranty.
Warranty registration is optional but recommended. Registering your purchase allows us to retain your purchase information, making any future warranty claims easier.
You can register your product at www.obo.co.nz/warranty.
You can still make a warranty claim without registering, although proof of purchase may be required.
Our warranty is provided in addition to your rights under applicable consumer protection laws. These rights are not limited by the 12-month warranty period, warranty exclusions or registration requirements.
7. Your Consumer Rights
We want you to be happy with your OBO purchase and confident in the gear you receive.
Although November Sale products may have cosmetic imperfections, they are still expected to be fully functional and suitable for their intended purpose.
Our 30-day money-back guarantee and 12-month warranty are separate from your statutory consumer rights.
If a product is faulty, unsafe, not as described or otherwise fails to meet applicable consumer guarantees, we will provide the remedies required by law. Depending on the circumstances, these may include repair, replacement or refund.
Nothing in these Terms of Service limits or excludes rights or remedies that cannot lawfully be excluded, including rights under the New Zealand Consumer Guarantees Act 1993 and any other applicable consumer protection laws.
8. Promotions and Competitions
From time to time, OBO may offer additional promotions or competitions during the November Sale.
The Golden Ticket promotion has its own Terms and Conditions, which explain eligibility, entry requirements, prizes, refund calculations and how to claim.
Customers participating in the Golden Ticket promotion are subject to those specific terms in addition to these Terms of Service.
Please refer to our Golden Ticket Terms and Conditions for full details.
9. Website Use and Content
The content on this website, including photographs, graphics, logos, product descriptions and other materials, belongs to OBO or its respective owners and may not be reproduced or used commercially without permission.
You agree not to misuse the website, interfere with its operation, attempt fraudulent transactions or engage in activities that could compromise its security.
Our website may contain links to other websites. These are provided for convenience, and we are not responsible for the content or policies of websites operated by third parties.
10. Privacy and Personal Information
We collect and use customer information to process orders, arrange delivery, provide customer support and manage our services.
Further information about how personal information is collected, used, stored and protected is available in our Privacy Policy.
11. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, services or legal obligations.
Any changes will apply to future orders and will not retrospectively alter the terms applicable to orders already accepted.
The most current version will be available on this page.
12. Governing Law and Contact Information
These Terms of Service are governed by the laws of New Zealand, without limiting any rights customers may have under applicable consumer protection laws.
If you have any questions about your order, our products or these Terms of Service, please contact us.
Tomorrow Today NZ Ltd (OBO)
21 Mihaere Drive
Roslyn
Palmerston North 4414
New Zealand
Email: sale@obo.co.nz