Refund Policy
All OBO products purchased through the November Sale come with a 30-day money-back guarantee.
If you're not happy with your OBO product, you can return it within 30 days of receiving it for a full refund of the purchase price, provided it is unused, in its original condition and in the original packaging.
Please note that we cannot offer exchanges for different sizes or product types during the November Sale.
Returns
To be eligible for a refund under our 30-day money-back guarantee:
- Your item must be returned within 30 days of receipt.
- It must be unused and in the same condition as when you received it.
- It must be in its original packaging.
- Proof of purchase is required.
If you've ordered the wrong item or simply changed your mind, return shipping costs are your responsibility.
Refunds (if applicable)
Once your return has been received and inspected, we'll email you to confirm receipt and let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.
Late or missing refunds (if applicable)
If you haven't received your refund yet, first check your bank account again.
Next, contact your credit card provider or bank, as there may be a delay before the refund appears.
If you've completed these steps and still haven't received your refund, please contact us at sale@obo.co.nz.
Exchanges (if applicable)
Due to the nature of the November Sale, we cannot offer exchanges for different sizes or product types.
If you're unhappy with your purchase, you can return it for a refund, subject to the conditions outlined above.
Shipping
To return your product, please send it to:
Tomorrow Today NZ Ltd
21 Mihaere Drive
Roslyn
Palmerston North 4414
New Zealand
For any further information, please contact us at sale@obo.co.nz